Exactly when a refund is possible, and how to ask for one — written out, not buried.
Last updated: 18 August 2026
We want you to be satisfied. This policy explains exactly when a refund is possible and how to request one.
If you cancel within 6 hours of placing your order, and we have not yet begun preparing your report, you receive a full refund. Email anantdrristi@gmail.com with your order number.
Each report is prepared individually for you and cannot be resold or reused. For this reason, refunds are not available once the report has been delivered.
However — if there is any error in the report, we will correct it free of charge. Just write to us.
If you realise you submitted incorrect birth details, inform us within 24 hours of placing the order. We will regenerate the report with the correct details, once, free of charge. Requests made after the report has been delivered may be subject to a re-preparation fee.
If you do not receive your report within the stated delivery time and we cannot deliver it after you contact us, you receive a full refund. Before requesting this, please check your spam/junk folder — automated emails are sometimes filtered there.
If you were charged twice for the same order, contact us with both transaction references. The duplicate amount is refunded in full.
Approved refunds are issued to the original payment method through Razorpay.
| Payment method | Refund timeline |
|---|---|
| Domestic (India) | 5–7 working days |
| International cards | 7–14 working days, depending on your issuing bank |
We refund the full amount we received. Please note that currency conversion losses or international transaction fees charged by your own bank are outside our control and cannot be reimbursed by us.
Email anantdrristi@gmail.com with your order number, the email or phone number used at checkout, and the reason for your request. We respond to every refund request within 2 working days.